SUPPORT / OVERVIEW

A True Partnership

At Dynatek, being a true partner with our customers means much more than providing powerful mortgage solutions. We are committed to promoting your growth through enduring solutions and ongoing support.

No other mortgage software vendor can provide the quality of specialized training and services that Dynatek does. Everyone here is completely committed to consistently deliver the best mortgage software solutions and services in the mortgage industry. This has been the company mission since its beginning in 1986, and it continues today as a company-wide effort. Through our industry-recognized Help Desk, powerful web support services, and unique extensions of both, everyone at Dynatek works together to deliver total software support and achieve complete customer satisfaction.

• Read More About Dynatek's Customer Support Awards And Commendations

 In addition to our award-winning Customer Support team, we have a dedicated Professional Services Department for coordinating your installations, upgrades, training, and other on-site services. Our approach to providing the total help desk experience ensures that our customers maintain a complete system that not only meets specific needs today, but grows with your business in the future.

From the big, out-in-front things like our Help Desk Support to small, behind-the-scenes things like updating the Answerbook, everyone at Dynatek firmly believes that they have the power to make the difference for our customers – and they do every day!

• Customer Service
  Dynatek’s multi-faceted methodology to customer support provides MORvision users with the total help desk experience, 24/7.

• Implementation
  Our Implementation Team gets your system up and running on time and within budget.

• Training
  Comprehensive yet accommodating training ensures your operation utilizes MORvision to its fullest potential.

• MORvision.com
  This industry renowned website is a virtual extension of Dynatek’s Help Desk where, with just one click, customers can access MORvision Help Desk support services 24/7.

• User Conference
  Our annual User Conference is a three-day educational event where MORvision customers gather to network with other users, learn new information, see the latest industry technologies, and so much more. An important extension of our Help Desk, the Dynatek User Conference is an excellent opportunity to present information that might otherwise be difficult to share through traditional support channels, like through our panel discussions and customer presentations.

Newsletters
Published three times per year, DynaTALK is a 16-page periodical created exclusively for Dynatek customers and partners. Not every customer has time to check morvision.com on a regular basis so DynaTALK offers MORvision customers a quick overview of what is new and important, what is going on at Dynatek, what they can expect to see in the months to come, and new ways they can save money and improve their system.

DynaChat
In an industry that is ever changing, Dynatek believes that knowledge is power. To keep our customers informed about the biggest developments and hot industry topics, as well as to provide an opportunity to ask questions of industry experts and gain a deeper understanding of MORvision, Dynatek hosts these live chat sessions three times per year.

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